Accessibility for Medicare online account

Our online account and mobile app services must be accessible and designed to meet the needs of everyone.

Web Content Accessibility Guidelines

We aim to meet Web Content Accessibility Guidelines (WCAG) version 2.0 at level AA for Centrelink, Medicare and Child Support online accounts. This includes web browsers used on mobile devices.

WCAG 2.0 is a technical standard developed under the Web Accessibility Initiative of the World Wide Web Consortium (W3C).

You should be able to use our online account and mobile app services with the most common browsers, assistive technology, operating systems and devices. We’re continually making improvements to our services to make sure we support the browsers you use.

Known accessibility issues

We're always improving the accessibility of our digital services and exploring ways to make it easy for you to get information. Sometimes, there may be issues we need to fix. You may experience some of these in the Medicare online account:

  • some tables may not be fully navigable or read out all rows and column headings
  • some heading levels may be inconsistent
  • some graphics or images may not have alternative text that read out meaningful descriptions
  • form controls that don’t have appropriate error messages, or messages, may not read out audibly
  • some PDF documents aren’t fully accessible
  • some dialogue boxes, modals and pop ups, or their elements, may not communicate when shown on a page
  • links that aren’t accessible, communicate they’ve opened in a new page, or focus doesn’t go back to the original page.

Get help

We offer some phone services to make it easier for you to contact us. If you have any issues when using our services that aren’t listed on this page, please call us.

Australian government requirements

We meet the Australian Government standard for the following:

Other online accounts and mobile apps

Our online account and mobile app services must be accessible and designed to meet the needs of everyone. Read more about the accessibility of the:

Page last updated: 10 February 2022