Web Content Accessibility Guidelines
We aim to meet Web Content Accessibility Guidelines (WCAG) version 2.0 at level AA for Medicare, Centrelink and Child Support online accounts. This includes web browsers used on mobile devices.
WCAG 2.0 is a technical standard developed under the Web Accessibility Initiative of the World Wide Web Consortium (W3C).
You should be able to use our online account and mobile app services with the most common browsers, assistive technology, operating systems and devices. We’re continually making improvements to our services to make sure we support the browsers you use.
Known accessibility issues
We're always improving the accessibility of our digital services and exploring ways to make it easy for you to get information. Sometimes, there may be issues we need to fix. You may experience some of these in the Medicare online account:
- some tables may not be fully navigable or read out all rows and column headings
- some heading levels may be inconsistent
- some PDF documents aren’t fully accessible
- links that aren’t accessible, communicate they’ve opened in a new page, or focus doesn’t go back to the original page.
- Some dialogue boxes and error messages may not automatically read out when displayed on screen.
- Some buttons may not have meaningful labels, or navigate as expected.
We offer some phone services to make it easier for you to contact us. If you have any issues when using our services that aren’t listed on this page, please call us.
Australian government requirements
We meet the Australian Government standard for the following:
- WCAG 2.0AA - Web Content Accessibility Guidelines (WCAG) 2.0
- Mobile Accessibility at W3C
- Digital Service Standard - Make it accessible.
Other online accounts and mobile apps
Our online account and mobile app services must be accessible and designed to meet the needs of everyone. Read more about the accessibility of the: