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Web Content Accessibility Guidelines
The Web Content Accessibility Guidelines (WCAG) defines requirements for designers and developers to make digital content accessible for people with disability. It defines 3 levels of conformance: Level A, Level AA and Level AAA. We aim to meet WCAG version 2.2 level AA at a minimum and AAA where possible. You can learn more about WCAG on the Web Accessibility Initiative website.
WCAG 2.2 is a technical standard developed under the Web Accessibility Initiative of the World Wide Web Consortium (W3C).
You should be able to use our online account services with the most common browsers, assistive technology, operating systems and devices.
We continually improve the accessibility of our services, so they work better with the technology you use. Sometimes, there may be accessibility issues that we need to address and fix.
Get help to contact us
If you're deaf, hard of hearing, or have a communication difficulty, we offer phone services to make it easier for you to contact us. If you have any issues when using our services, please call us.
Australian government requirements
To make sure Medicare online account is accessible and user friendly, we follow the digital.gov.au and Digital Transformation Agency’s:
Other online accounts
Our online account services must be accessible and designed to meet the needs of everyone. Learn more about the accessibility of the: