How to claim

Steps to claim a Crisis Payment for Other Extreme Circumstances

1.  

   1. Get ready to claim

   The easiest way to claim is online.

   To do this, you’ll need a Centrelink online account linked to myGov. If you have a nominee they can claim online for you, but they’ll need to have their own account.

   If you don’t have a myGov account or a Centrelink online account you’ll need to set them up.

   You can also prepare supporting documents before you claim.

2.  

   2. Make your claim

   If your Centrelink account is linked to myGov you can claim online.

   To do this:

   1. Sign in to myGov.
   2. Select Make a claim or view claim status, then Make a claim.
   3. Select Crisis Payment.
   4. Select Apply for Crisis Payment for Other Extreme Circumstances then follow the prompts to complete your claim.

   We’ll ask you to give us documents to support your claim. This could be evidence of the extreme circumstance that led you to claim, such as a police or fire report.

   Sign in to myGov

   If you can't claim online

   If you can’t claim online, you can call us on your regular payment line.

3.  

   3. Track your claim

   After you submit your claim online, you’ll get a receipt telling you:

   • the ID number of your claim
   • the date we estimate your claim will be complete
   • a link to track its progress.

   To track the progress of your application online, sign in to myGov and select Make a claim or view claim status.

   Sign in to myGov

   You can also use the Express Plus Centrelink mobile app.

   We’ll let you know the result of your claim. We'll send a letter to your myGov Inbox.

   If you don’t get electronic letters, we’ll send you a letter in the mail.

   If we need more details we’ll ask you for them.

   You have the right to appeal our decision. Read about reviews and appeals.