How to claim

Complete the following steps to claim Crisis Payment for Other Extreme Circumstances. Before you start, check if you can get it.

Steps to claim a Crisis Payment for Other Extreme Circumstances

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    1. Get ready to claim

    Before you start, check if you can get it.

    The easiest way to claim is online. To do this, you’ll need a myGov account linked to Centrelink. If you have a nominee they can claim online for you, but they’ll need to have their own account.

    If you don’t have a myGov account or a Centrelink online account you’ll need to set them up.

    You can also prepare supporting documents before you claim.

    If you can't claim online

    If you can’t claim online, you can call your regular payment line.

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    2. Make your claim

    1. Sign in to myGov and go to Centrelink.
    2. Select Payments and Claims from the menu, then Claims, then Make a claim
    3. Select Crisis Payments
    4. Select Apply for Crisis Payment for Other Extreme Circumstances
    5. Answer all the questions
    6. Submit your claim.

    We’ll ask you to give us documents to support your claim. This could be evidence of the extreme circumstance that led you to claim, such as a police or fire report.

    When you're ready:

    Sign in to myGov

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    3. Track your claim

    After you submit your claim online, you’ll get a receipt telling you:

    • the ID number of your claim
    • the date we estimate your claim will be complete
    • a link to track its progress.

    You can track the progress of your claim online. Sign in to myGov and go to Centrelink, or use the Express Plus Centrelink mobile app.

    We’ll let you know the result of your claim. We'll send a letter to either your myGov Inbox. If you don’t get electronic letters, we’ll send you a letter in the mail.

    If you don’t get electronic letters, we’ll send you a letter in the mail.

    If we need more details we’ll ask you for them.

    You have the right to appeal our decision. Read about reviews and appeals.

Page last updated: 14 March 2022