How Centrepay works

Customers may ask to pay their bills and other costs through Centrepay.

If we approve your business to use Centrepay, we’ll send customer’s payments to your business by a secure electronic transfer.

Customers can request Centrepay by:

You’ll have access to Centrelink Business Online Services (CBOS) to:

  • get deduction and payment reconciliation reports
  • add, vary or cancel deductions with customer consent.

Costs for using Centrepay

Centrepay is free to use for Centrelink customers.

Businesses pay a fee of $0.99 per transaction, including GST.

We usually take this fee from the payment we make to your business. It covers our costs to administer Centrepay. Your business must not pass this fee on to your customer.

Get customer consent

You must get your customers’ consent. It’s your duty to make sure you and your staff understand that:

  • you must get consent from your customers before starting or changing deductions
  • customers can cancel a deduction at any time
  • by cancelling a deduction, the customer is taking away their consent for the deduction to continue
  • you can’t continue to make deductions if someone is no longer your customer
  • we’ll let customers know about any deductions.

Read the Centrepay Policy and Terms to understand:

  • your obligations
  • the objective of Centrepay
  • our assurance framework
  • our response to non-compliance
  • your privacy requirements and how to meet them.

You can also:

  • find out if your business can use Centrepay
  • see included and excluded goods and services.

For more details about how Centrepay works read the Procedural Guide for Businesses.

Page last updated: 3 March 2022