How to apply

You must complete an application to use Centrepay.

The Centrepay procedural guide for businesses has changed

You must read and comply with the changes in the Centrepay procedural guide.

Step 1: read our documents

These documents tell you about Centrepay including:

  • what you should consider before applying
  • the requirements your business must meet
  • the obligations of Centrepay businesses
  • that Centrepay is free and voluntary for Centrelink customers
  • that customers must provide consent for all deductions.

Download and read the documents:

You must ensure that your business can and will comply with the obligations under the Centrepay policy and terms, and Centrepay procedural guide for businesses before submitting an application. We recommend you seek your own legal advice in relation to the contents of these documents.

Step 2: complete the application form

You must download, read, and complete the Centrepay - Business Application form.

Step 3: complete the Business Online Services - User details form

To complete your application you also need to complete the Business Online Services - User details form.

Use this form to register your staff to access Centrelink Business Online Services (CBOS) for Centrepay.

You must only register staff who need access to use CBOS. Each staff member you register will get their own access. They’ll need to complete the Business Online Services - User details form.

We'll provide individual logon IDs and password details for each user. Do not share logon IDs and passwords.

Step 4: submit forms

You can submit your forms and other required items by email or post to our Centrepay for businesses team.

Step 5: after you apply

We may contact you to request further details in relation to your business application.

Once we assess your application we'll send you a letter advising you of the outcome. This letter includes details to help you get started with Centrepay.

Call the Centrepay for businesses team if you have more Centrepay questions.

If you don’t agree with the decision we’ve made, you can:

  • call the Centrepay for businesses team to clarify the decision
  • submit a written request within 10 business days of our decision, asking for a review of the decision
Page last updated: 31 January 2024.
QC 48996