How to apply

To use Centrepay, you must complete an application.

Step 1: read our documents

These documents tell you what you need to know about Centrepay including:

  • what you should consider before applying
  • the requirements your Business must meet
  • the obligations of Centrepay Businesses.

Download and read the documents:

We recommend you seek your own legal advice in relation to the contents of these documents.

Step 2: complete the application form

Download, read, and complete the Centrepay - Business Application form.

Step 3: complete the user details form

To complete your application you also need to complete the Business Online Services - User details form.

Use this form to register at least one of your staff to access Centrelink Business Online Services (CBOS) for Centrepay.

While you're approved to use Centrepay, all staff members who need to use CBOS must get their own access. They’ll need to complete the Business Online Services - User details form.

We'll provide log on IDs and password details for each user.

Step 4: submit forms

You can submit your forms and other required items by email or post to our Centrepay for Businesses team.

Step 5: after you apply

We may contact you to request further details in relation to your business application.

Once we assess your application we'll send you a letter advising the outcome. This letter includes details to help you get started with Centrepay.

Call the Centrepay for Businesses team if you have further Centrepay questions.

Page last updated: 3 March 2022