Getting Medicare benefits

We need your bank account details to pay your Medicare benefit to you. If we don’t have your details, we’ll hold your benefit until you tell us.

We pay Medicare benefits to you using Electronic Funds Transfer (EFT). To pay you, we need your current bank details. We can’t pay you with a cheque or cash.

We’ll hold your Medicare benefit if we don’t have your bank details. We’ll write to you within 2 days of assessing your claim. We’ll tell you how to give us your bank details so we can pay you.

Keep in mind we only send you one letter. We won’t write to you each time we hold your Medicare benefit.

Getting started - how to set up a myGov account

To get started, you need a Medicare account linked to myGov.

Read more about how to create a myGov account.

Once you create a myGov account you will need to link your Medicare account. To do this follow these steps:

  1. Sign in to myGov.
  2. Select View and link services.
  3. Select Link on the Medicare tile.
  4. If your details are already recorded in myGov, they need to match your Medicare record. Select Continue. If you’re linking Medicare for the first time you’ll need to agree to myGov storing your personal details. Select I agree.
  5. You can link Medicare using your Medicare card details or a linking code. Select the best option for you, then select Next.
  6. Enter your Medicare card number and personal details or your linking code. Select Next.

Sign in to myGov

Read more about how to link Medicare.

How to give us your bank details

If we don’t have your bank account details, you need to give them to us. We need your BSB, account number and account name.

Follow the steps below to give us your bank details.

Online

Once your Medicare online account is linked to myGov you can give us your bank details online.

In your online account and app, we’ll let you know if you need to add your bank details by showing you a Task notification on the homepage.

To add your bank details using your Medicare online account, follow these steps:

  1. Sign in to myGov.
  2. Select the Tasks and notifications menu.
  3. Select Update your bank details.
  4. Enter your bank details, then select Save bank details.

Sign in to myGov

You can read our guide to help you add your bank details using your Medicare online account through myGov.

To add your bank details using the Express Plus Medicare mobile app, follow these steps:

  1. Open the app and enter your myGov PIN.
  2. Select Update bank details from the Tasks menu.
  3. Select Continue.
  4. Enter your bank details, then select Save bank details.

Visit or call us

Visit your nearest service centre or call the Medicare program.

How to check if we have your bank details

If your Medicare online account is linked to myGov you can check your bank details online.

You can check your bank account details with your:

In your Medicare online account:

  1. Under My details select View and edit my details.
  2. Navigate to Bank details.
  3. Select Edit if you need to update your details.

In the Express Plus Medicare mobile app:

  1. Select My details on the home screen.
  2. Navigate to Bank details.
  3. Select Edit if you need to update your details.

In the myGov app:

  1. Go to Services and select Medicare.
  2. Select My details from the home screen.
  3. Navigate to Bank details.
  4. Select Edit if you need to update your details.

How we pay your held benefits

Once bank details are updated, any unpaid benefits will automatically be paid within 3 days.

We’ll also automatically pay any future benefits into this account once we assess and approve your claim.

Page last updated: 24 November 2023.
QC 60344