Replacing your lost, stolen or damaged card
If your Medicare card is lost, stolen or damaged, you can request a new card. You can do this by:
- using your Medicare online account through myGov or the Express Plus Medicare mobile app
- calling the Medicare program.
Your new card will replace your old card. You’ll have the same Medicare number that you did before, but your old card will no longer be valid. We’ll send your new card in 3 to 4 weeks. We’ll send it to the address you give us.
You can use a digital copy of your Medicare card in the meantime. Read more about how to get a digital card.
Replacing your expired card
We’ll send you a new card about 4 to 8 weeks before your current card expires. You don’t need to do anything. We’ll send it to the address we have for you.
It’s important to tell us when you change address. If you don’t and your card expires, your card will go to your previous address. Read more about how to update your Medicare details.
If you don’t get your card, you can request a new one by:
- using your Medicare online account through myGov or the Express Plus Medicare mobile app
- calling the Medicare general enquiries line.
You can use a digital copy of your Medicare card in the meantime. Read more about how to get a digital card.
Getting an extra card
Your family can get a second card with the same details. We provide an extra card when more than 1 family member needs a card. We can only issue 1 extra card.
We can’t issue an extra card when you’re the only person on your card.
You can ask for an extra card by:
- using your Medicare online account through myGov or the Express Plus Medicare mobile app
- calling the Medicare general enquiries line.
We’ll send your extra card in 3 to 4 weeks. We’ll send it to the address you give us.
You can also use a digital copy of your Medicare card. Read more about how to get a digital card.