- read our Download and set up Express Plus Centrelink mobile app online guide
- call us on the Online Services Support Hotline and select option 3.
We’ll ask you some questions. You’ll need to know:
- your Customer Reference Number
- if you’ve used the app in the past
- if you’re using 3G, 4G, 5G or a wireless network (Wi-Fi)
- if you’re using the latest version of the app
- the type of device and operating system you're using
- if you’ve set your phone to a foreign language.
This number is not for payment enquiries.
If you need help with your payment, phone us on your regular payment line.