Contact us

If you need more help read our online guides or call us.

You can:

We’ll ask you some questions. You’ll need to know:

  • your Customer Reference Number
  • if you’ve used the app in the past
  • if you’re using 3G, 4G, 5G or a wireless network (Wi-Fi)
  • if you’re using the latest version of the app
  • the type of device and operating system you're using
  • if you’ve set your phone to a foreign language.

This number is not for payment enquiries.

If you need help with your payment, phone us on your regular payment line.

Page last updated: 10 December 2021