Contact Child Support

Many people find using our services online is the easiest way to do business with us. Register for a myGov account to access a range of government services, including Child Support, Centrelink and Medicare.

If you have a general child support enquiry

Before you contact us, it may be faster for you to read more about:

• the parent’s guide to child support
• our child support estimators
• updating your personal details
• a child support assessment
• child support when parents and children live overseas.

If you can’t find what you’re looking for, you can contact us.

New customers

Apply online for a child support assessment.

If you have a general question that you can’t find the answer to, and it’s not urgent, you can make a general child support enquiry online. Don’t include sensitive information. We can’t guarantee the security of information sent by this option.

We’ll aim to respond to your enquiry within 28 days via telephone or by mail. If we try to call you in response to your message, it’ll be from a private number.

We won’t leave a voicemail unless you’ve clearly identified yourself in your voicemail service. This is to protect your privacy.

If you require immediate assistance or you’re facing crisis or hardship, call us.

If we need to contact you

Once you have an assessment, we may need to contact you from time to time about your child support.

You can request how and when we contact you. To update your preferences, call us on the Child Support Enquiry Line.

Sometimes we may need to contact you using a different method or outside your preferred contact times. This may happen if:

• we haven’t been able to reach you through your preferred method
• you don’t make payments on time
• we need to resolve a specific matter.

If your Child Support online account is linked to myGov you can update your contact details online. This includes your phone number and address.

Sign in to myGov

If you need help with your online account

Before you contact us, read the information other people found useful:

• Child Support online accounts
• help for online accounts and mobile apps
• check for scheduled outages if you receive an error.

If you still need help with your online account, our online account guides and video demonstrations may help. You can also call technical support.

If you have feedback

We value your feedback and want to hear what you think about your experience using our service. We’ll use your feedback to improve our products and services.

Read more about complaints and feedback.