Claiming as a tertiary student or Australian Apprentice

Complete the following steps to claim ABSTUDY Living Allowance as a tertiary student or Australian Apprentice. Before you start, check if you can get it.

When tertiary students need to claim

You can claim up to 13 weeks before you start your course. This is if you’re studying a course for:

  • 30 weeks or more, you must complete and submit your claim before the 31 December in that year
  • less than 30 weeks, you’ll need to submit your claim before the last day of your course.

When Australian Apprentices need to claim

You can claim up to 13 weeks before you start your Australian Apprenticeship. You must complete and submit your claim by the start date of your apprenticeship. If you submit your claim after your apprenticeship starts, we will still accept it. However, we may only pay you from the date you submitted your claim.

If a medical condition or special circumstances stop you from doing so, call us on our ABSTUDY line.

Steps to claim ABSTUDY Living Allowance online as a tertiary student or Australian Apprentice

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    1. Get ready to claim

    The easiest way to claim is online.

    To claim online, you need a myGov account linked to Centrelink. If you don’t have a myGov account or a Centrelink online account you’ll need to set them up.

    You’ll need a Customer Reference Number (CRN) to link your Centrelink online account to myGov.

    If you ever got a payment from us you’ll still have a CRN, CRNs don’t change.

    If you don’t have a CRN, you’ll need to prove your identity online through myGov to get one.

    If you can’t get a CRN online, you can call us on the ABSTUDY line.

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    2. Get your documents ready to claim

    You’ll need to get some supporting documents ready to help answer some of the questions in the claim.

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    3. Make your claim

    If you’re a tertiary student or Australian Apprentice you can claim the allowance:

    If you can claim online

    If your myGov account is linked to Centrelink, sign in now and select Apply for ABSTUDY to start your claim.

    Sign in to myGov

    There’s help on each screen, including how to submit your supporting documents and other forms.

    If you can’t claim online

    To claim using a paper form, follow these steps:

    • Check you’ve answered all questions.
    • Sign and date the claim form.
    • Attach any supporting documents.
    • Submit your claim to us.

    You can submit your claim form either:

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    4. Track your claim

    After you submit your claim online, you’ll get a receipt telling you:

    • your claim submission was successful
    • the ID number of your claim
    • an estimated completion date
    • a link you need to track its progress.

    You can track the progress of your claim online. Sign in to myGov and go to Centrelink, or use the Express Plus Centrelink mobile app.

    Outcome of your claim

    We’ll let you know the result of your application. We’ll send a message to your myGov Inbox.

    If you don’t get electronic letters, we’ll send you a letter in the mail.

    If we need more details we’ll ask you for them.

    You can ask us to review our decision if you think we’ve made a mistake.

Page last updated: 19 January 2023.