Centrepay compliance priorities

We choose these areas based on evidence and the impact on our customers and their financial circumstances.

Setting priorities

To set our compliance priorities, we consider all the following:

• known risks associated with a Centrepay category or service reason
• specific risks associated with the business sector
• data monitoring and analysis, including Centrepay deduction activity
• assessing existing or emerging risks
• feedback or complaints we receive about Centrepay businesses
• consultation with regulators and consumer advisory groups
• concerns raised in media.

This means our compliance activities are focused on business and business practices that pose the greatest risk to our customers.

Current compliance areas of focus

We are currently undertaking compliance audits for Centrepay businesses in the following areas:

• higher risk service reasons
• deduction authority and customer consent
• customer accounts and overpayments.