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Our compliance approach
Our compliance approach understands that Centrepay businesses vary in type and size and operate in various ways and locations across Australia.
We expect all Centrepay businesses to have processes in place to meet their obligations under the Centrepay Terms of Use and Policy from 3 November 2025.
We’ll act where a Centrepay business doesn’t comply with these obligations. If we find serious, repeated or systemic failures, we may suspend or remove businesses from Centrepay.
We may also refer Centrepay businesses to Commonwealth, State and Territory regulators to support their compliance and enforcement activities.
Centrepay compliance strategy
Our compliance strategy aims to protect Centrepay customers from financial harm caused by non-compliant, predatory or unscrupulous business practices.
Our strategy also aims to ensure Centrepay businesses understand their obligations and can easily comply with the rules for Centrepay.
To use Centrepay, an approved business must have effective administrative practices in place and meet the requirements of the Centrepay Terms of Use and Centrepay Policy for Businesses.
A Centrepay business must show that it meets all the following standards:
- adheres to its Centrepay obligations
- acts ethically and doesn’t take advantage of its Centrepay customers
- manages Centrepay deductions correctly, including any required mandatory conditions
- has the appropriate authority for deductions set up on behalf of a customer
- has an appropriate complaint handling process for its Centrepay customers
- is committed to resolving concerns or complaints about its use of Centrepay.
We are committed to working with Centrepay businesses. We expect them to let us know as soon as any issues or concerns occur and to fully participate in any assurance and compliance activities.