Income Management and BasicsCard in the Northern Territory
You can no longer start Income Management in the Northern Territory.
Privacy Notice for Automated Income Stream Reviews
Each year we review certain types of income streams using data matching.
How to claim Vic Bushfires, January 2026 - Disaster Recovery Allowance
How you can claim Disaster Recovery Allowance.
Aged care request for a nominee for Department of Veterans’ Affairs customers form (AC019)
Use this form to choose another person or organisation to deal with us on your behalf for aged care costs if you’re a Department of Veterans’ Affairs customer.
Fake charities and No Interest Loans scams
Scammers are posing as charities and No Interest Loans providers, such as Good Shepherd or Salvation Army. They then try to steal from people who need financial support.
Fake disaster relief agencies
Scammers are posing as disaster relief agencies to take advantage of people affected by natural disasters.
Enhanced Income Management and SmartCard in Victoria
You can access your enhanced Income Management account with a SmartCard. Read about the rules in the Shepparton area of Victoria.
Keep your BasicsCard for Income Management safe
It is important to keep your BasicsCard safe. Tell us as soon as you can if your BasicsCard is lost, stolen or damaged, and don’t tell anyone your PIN.
Income Management and BasicsCard in Western Australia
You can no longer start Income Management in Western Australia.
Repayments due to periodic compensation
If you get a back payment of periodic compensation, we may have overpaid you. If so, you’ll need to pay us back.