Most useful information for managing your money

The pages voted most useful by other website visitors.

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  1. Active scams
  2. Centrelink scams

Fake information about Centrelink payments

There are unofficial websites and social media accounts online sharing information about Centrelink payments that isn’t real.

20
May 2025

Fake information about Age Pension requirements

There are unofficial websites and social media accounts spreading Centrelink misinformation online. These websites are called clickbait.

  1. Scams and identity theft
  2. Active scams

Centrelink scams

There are different types of Centrelink scams.

Advance payment

You may get part of your income support payment or Family Tax Benefit (Part A) early. This is an advance payment. You pay it back later out of your payments from us.

  1. Active scams
  2. Centrelink scams

Centrelink impersonation phone call scams

You might get a call claiming to be from Services Australia.

  1. Active scams
  2. Centrelink scams

Centrelink impersonation email scams

You might get an email claiming to be from Centrelink about urgently updating your details.

  1. Help for myGov, online accounts and mobile apps
  2. Centrelink online account help guides

Centrelink online account help - Apply for an advance payment

Instructions to apply for an advance payment using your Centrelink online account.

Residence descriptions

You usually need to be an Australian resident or hold a specific visa type to get a Centrelink payment or concession card.

  1. Help for myGov, online accounts and mobile apps
  2. Centrelink online account help guides

Centrelink online account help - Manage your income and assets details

Instructions to update your income and assets details using your Centrelink online account.

  1. Work
  2. Managing your money

Scams and identity theft

Protect yourself against scams. Learn what to do if you’re the victim of a scam or identity theft, including if your details are exposed in a data breach.

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Page last updated: 10 December 2021.
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