Start or end group payment arrangement form (SS270)
Use this form to start or end your payment going to an organisation approved for group payment arrangements, such as an aged care home, hospital or hostel.
Payments that don’t show on your payment summary
Your payment summary won’t show some taxable payments you get from us. But if you get any, you'll need to report them in your tax return.
Centrelink online account help - Manage where your payments are sent
Instructions on how to change where we pay you using your Centrelink online account.
Overdrawn bank account
You can get help to access your money if you have an overdrawn bank account.
Fake charities and No Interest Loans scams
Scammers are posing as charities and No Interest Loans providers, such as Good Shepherd or Salvation Army. They then try to steal from people who need financial support.
Centrelink impersonation phone call scams
You might get a call claiming to be from Services Australia.
Express Plus Centrelink mobile app help - Manage where your payments are sent
Instructions on how to change where we pay you using the Express Plus Centrelink mobile app.
myGov text message link scams
If you get a text message from myGov with a link to click on, it‘s a scam.
Using your personal details for Centrepay
When you set up a Centrepay deduction, you also consent to sharing your payment and deduction details between the business and us.
Types of scams
If a scammer gets your personal information, they can use it to access your online accounts where they can start stealing your information, identity, and money.