2 year variation rule

You have a limit of 2 years after the end of a payment period to change an event through the portal.

If you need to make changes outside of the 2 year period, you’ll need to submit a manual request by email. Send your request to the Aged Care Payments Team with relevant supporting evidence.

When you send the email, put ‘2 Year Claim Variation Request’ in the subject line. You must include dates for any evidence you’re requesting the variation for.

If you’re a Home Care Package provider and need to make changes for a departed care recipient, please see Managing Departures.

Variation Type Evidence needed
Oxygen supplements Written certification from a medical practitioner stating the care recipient has a continual need for the admission of oxygen.
Enteral feeding supplements
  • Written certification from a medical practitioner stating the care recipient has a medical need for enteral feeding
  • Written certification from a medical practitioner or dietician stating the dietary formula is a nutritionally complete formula.
Extra service
  • A copy of the agreement containing the extra service details
  • An invoice showing the date the new extra service details commenced.
Hospital or respite leave
  • In the case of hospital leave, documentation from the hospital containing the admission and discharge dates
  • In the case of ‘Alterative (Respite) Leave’ any invoice or record from the providing service.
Location details (viability details) Documentation stating the care recipient address with a reference date.
Residential care admissions (not including concessional or bond amounts)
  • A copy of the Resident Agreement containing the admission date
  • Any invoice showing the date the Care Recipient commenced paying a Daily Care Fee.
Home Care monthly invoice amount You can’t adjust invoice amounts. Find out more about how to claim the Home Care Package Subsidy.

You may need to contact the Aged Care Payments Team for advice if you don’t see your event type listed.

We’ll investigate and contact you to discuss your request.

Page last updated: 1 December 2021