Proving your identity over the phone with Centrelink
How to prove who you are over the phone.
Proof of rent arrangements for Rent Assistance
If you tell us you’re renting when you claim a payment, we may ask for proof. We use this to check if you can get Rent Assistance.
New Zealand citizens claiming payments in Australia
If you’re a New Zealand citizen living in Australia you may be eligible to get Centrelink payments or concession cards.
Sole trader or partnership income
Business income is counted in the income test.
Centrelink online account help - Request a document
Instructions on how to view, print and save your documents using your Centrelink online account.
Employment income reporting
We need to know the gross employment income you and your partner get so we can pay you the right amount.
Supporting documents for your Centrelink claim
When you claim a payment or service, we’ll ask you for some documents to support your claim.
Income streams
These are regular payments made from your superannuation fund or purchased using either superannuation money or savings.
Employment income
This is pay you get for work you've done for an employer.
What happens when you give us a medical certificate for JobSeeker Payment
We use your medical certificate to work out if you need an exemption from your requirements for a short time. This is so you can keep getting JobSeeker Payment.