Most useful information for moving to Australia

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  1. Refugee Servicing Network
  2. When you arrive

Refugee Servicing Network financial help

You may be able to get some payments and services from us.

  1. Refugee Servicing Network
  2. When you arrive

Refugee Servicing Network health services

If you have a valid visa, you may be able to get health care and Medicare.

  1. Ex-Carer Allowance (Child) Health Care Card
  2. Who can get it

Residence rules for Ex-Carer Allowance (Child) Health Care Card

To be eligible for an Ex-Carer Allowance (Child) Health Care Card you must meet the residence rules.

  1. Special Benefit
  2. How to claim

Supporting documents for Special Benefit

When you claim Special Benefit, we’ll ask you for some documents to support your claim.

  1. If you’re employed
  2. When to report

Reminders to report income to Centrelink

If you have to report your income each fortnight, we’ll send you an SMS reminder on the day your report is due.

  1. Centrelink online account
  2. What details you can view and update online

Update your family and child care details using your Centrelink online account

You can update your family and child care details through your online account.

  1. Centrelink online account
  2. What details you can view and update online

Update your employment and income details using your Centrelink online account

You can update your employment and income details using your online account.

Income Stream Reviews for the Compliance program

We check your income stream information is up to date. We do this to check we’ve paid you the right payment and amount.

  1. Special Benefit
  2. How to keep your payment

Getting a medical certificate for Special Benefit

If you get Special Benefit and can’t work or study for a short time you may need to give us a medical certificate.

  1. How to keep your payment
  2. Getting a medical certificate

What happens when you give us a medical certificate for Special Benefit

We use your medical certificate to work out if you need an exemption from your mutual obligation requirements for a short time. This is so you can keep getting Special Benefit.

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Page last updated: 17 November 2025.
QC 60140