Proving your identity in person for a Centrelink payment
How to prove who you are in person at a service centre.
Proving your identity online for Centrelink
How to prove who you are to Centrelink online.
Crisis and other help
We can help if you’re in severe financial hardship, recovering from a disaster, or need special assistance.
Severe financial hardship for Crisis Payment
For the purposes of Crisis Payment, you’re in severe financial hardship if you meet certain criteria.
How to prove your identity to Centrelink through myGov
How to prove who you are to Centrelink through myGov using the Centrelink identity verification linking option.
Payments while outside Australia
To get your payment or concession card while outside Australia, you must continue to meet the qualification rules at all times.
How to access your digital Medicare card using Express Plus Medicare mobile app
You can use the Express Plus Medicare or myGov apps to access your digital Medicare card. You’ll be able to see your Medicare number and who’s listed on your card.
Medicare Safety Net Registration and Amendment for Couples and Families form (MS016)
Use this form to register or amend your family's details for the Medicare Safety Net.
Medicines that count towards the threshold
Know which medicines will count towards the PBS Safety Net threshold.
Who can get a Pensioner Concession Card
You can get a Pensioner Concession Card if you get certain payments from us.