How to contact the Financial Information Service
We have Financial Information Service (FIS) Officers to help you.
Employment Separation Certificate form (SU001)
You can ask your previous employer to use this form to certify important employment information about you.
Centrelink online account help - Claim the Disaster Recovery Payment
Instructions on how to claim the Australian Government Disaster Recovery Payment or New Zealand Disaster Recovery Payment for an active disaster event using your Centrelink online account.
Who can get a Low Income Health Care Card
To get a Low Income Health Care Card your income needs to be below the income test limit.
How much NSW East Coast Severe Weather and Flooding, May 2025 - DRA you can get
How much you get depends on your circumstances.
Proving your identity over the phone with Centrelink
How to prove who you are over the phone.
Supporting documents for your Centrelink claim
When you claim a payment or service, we’ll ask you for some documents to support your claim.
How to prove your identity to Centrelink using your Digital ID
How to prove who you are to Centrelink using your Digital ID.
Lost or stolen Low Income Health Care Card
We can replace a lost or stolen card.
Avoid scams and fraud when claiming natural disaster support
Before you start your claim for natural disaster support, it’s important to be aware of scams and fraud involving Services Australia and myGov.