Book an appointment
If you’re a Centrelink customer, you can book a phone or face to face appointment.
How to balance your payment for Child Care Subsidy
We compare your income estimate with your actual income at the end of each financial year. This is how we check you got the right amount.
How to balance your payment for Family Tax Benefit
We compare your income estimate with your actual income at the end of each financial year. This is how we check you got the right amount.
Balancing Family Tax Benefit
What you need to do to balance your Family Tax Benefit (FTB) payments depends on your circumstances.
How to upload a medical certificate
Instructions on how to upload and submit a medical certificate using your Centrelink online account or the Express Plus Centrelink mobile app.
Getting a medical certificate for Special Benefit
If you get Special Benefit and can’t work or study for a short time you may need to give us a medical certificate.
What happens when you give us a medical certificate for Special Benefit
We use your medical certificate to work out if you need an exemption from your mutual obligation requirements for a short time. This is so you can keep getting Special Benefit.
If you need evidence of severe financial hardship for early release of superannuation
To access your super early, you need to meet some requirements. You may need to provide evidence.
If you disagree with a decision about early release of superannuation
We can’t change or review decisions by your super fund or the Australian Taxation Office (ATO) if they decide not to release your super early. You’ll need to contact them.
Which payments are eligible for transfer to Age Pension
If you get an eligible payment, we’ll invite you to apply to transfer to Age Pension.