Most useful information for caring for elderly

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Avoid committing fraud

Do the right thing and avoid committing fraud by keeping your details with us up to date.

Newly arrived resident's waiting period

If you’ve recently arrived as a resident in Australia, you may have to wait to get payments or concession cards.

Parental Leave Pay counted as income

We treat Parental Leave Pay as taxable income. This means it counts in your income test for payments from us.

  1. Carer Payment
  2. How to keep your payment

Breaks from caring when you get Carer Payment

You can still get Carer Payment if you take a break from providing care or the person getting care is in hospital.

  1. Continence Aids Payment Scheme
  2. How to manage your payment

Buying continence aids products

We don’t supply or sell continence aids products.

  1. How to manage your allowance
  2. Reviews

Medical reviews when you get Carer Allowance

If you’re getting Carer Allowance, we may do a medical review of the person you care for from time to time.

  1. How to manage your allowance
  2. Reviews

Carer Allowance income review

To make sure you’re paid correctly, we may review your income.

  1. Carer Payment
  2. How to claim

Other forms you may need to complete - Carer Payment

When you make your claim for Carer Payment, we may ask you to give us more information.

Exemptions from the newly arrived resident's waiting period

After you arrive in Australia, there can be a waiting period to get some of our payments and concessions. Find out if you may not have to wait this period.

  1. Carer Payment
  2. How to manage your payment

Prepare to transfer to Age Pension if you get Carer Payment

If you get Carer Payment and you’re Age Pension age, you can apply to transfer to Age Pension.

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Page last updated: 17 November 2025.
QC 60152