Getting help with aged care

There are 5 steps to get help with aged care and the costs of aged care.

If you’re thinking about entering an aged care facility, or getting help living at home, we may help with the cost.

We can offset some of the cost of your care based on your income, assets and type of care you need.

Let us know about your income and assets if you want us to work out what support you can get.

You don’t have to tell us these details. Keep in mind, if you don’t, we can’t help with your cost for aged care. This can result in you paying the highest rate.

Steps to getting help with aged care

  1. Visiting a service centre

    1. Have an ACAT assessment

    The first step is to talk to a member of an Aged Care Assessment Team (ACAT). Tell them about your needs so they can work out what type of care you’re eligible for. This includes getting approval to enter an aged care home.

    Read the Department of Health’s My Aged Care website. It's a central resource for everything you need to know about aged care.

  2. Gather Documents

    2. Complete the Means Test Assessment form

    When it’s time to seek help with fees, we can help. We can assess your income and assets to see if you can get government subsidised aged care. Read more about aged care means test assessments.

    You can return your assessment form to us by sending it to us in the post. If possible, send your form to us before you start care. This will help us make sure we calculate your income for aged care fees purposes as quick as possible. If you start care without an assessment, you may need to pay the highest aged care fees.

  3. Gather Documents

    3. Request a nominee

    If it’s easier for you, nominate to have another person act on your behalf. They can complete aged care forms and deal with aged care matters. You can change or cancel this at any time.

    Read more about having someone deal with us on your behalf.

  4. Claim online

    4. What you need to pay

    We’ll assess your income and let you know the fees you’ll need to pay.

    In residential care there are 4 fees:

    • a Basic Daily Fee
    • a Means Tested Fee
    • accommodation costs
    • fees for extra services.

    In home care there are 2 fees:

    • Basic Daily Fee
    • Means Tested Fee.

    5. Extra help

    Call us on Aged Care Fee Assessments and Services line if you need help.

    Our free Financial Information Service (FIS) can inform and educate you about financial options when entering aged care. No matter how you fund your retirement, we have information and resources to help when planning your next steps.

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Page last updated: 12 August 2020