Establish your identity and get a CRN with myGov

With myGov you can establish your identity and get a Customer Reference Number (CRN).

You can establish your identity and get a CRN online, using myGov. You don’t need to visit a service centre. You’ll get a Centrelink online account.

We’ll need to confirm your identity in person at a later date. We’ll contact you in the future to let you know what we need.

To start you need a myGov account. If you don’t have one, it’s easy to create one. Once you’ve created your myGov account follow these steps.

  1. Sign in to myGov.
  2. Select Continue from the Government support for Coronavirus banner. Then select I need a CRN.
  3. Follow the prompts to enter your identity details.

    You’ll need 1 of these documents:

    • current Australian passport
    • Australian birth certificate
    • Australian citizenship certificate
    • Australian visa.

    You’ll also need 1 of these documents:

    • Australian driver licence
    • Department of Immigration issued ImmiCard
    • Australian Citizenship by Descent Certificate.
  4. Enter information from your Medicare card.
  5. Enter some personal details.

    myGov will share this information with us to check if you have a CRN. If we find your CRN record, you need to answer some questions to make sure the record is yours.

    If we don’t find a CRN, we’ll give you one.

  6. Your new Centrelink online account will link straight to your myGov account.

Now you’re ready to claim a Centrelink payment.

If you can’t establish your identity or get a CRN online, you can call us. We’ll establish your identity and create your Centrelink online account over the phone.

Page last updated: 21 April 2020