How to claim
Complete these steps to claim for the Extraordinary Assistance Fund (EAF) or Health Care Assistance Fund (HCAF) for Australian thalidomide survivors.
Steps to claim
Step 1 – get ready to claim
You’ll need to check what you need to do before you claim. Make sure you have evidence such as receipts and supporting documents. You can find this information on the claim forms or on the Department of Health’s website in the EAF and HCAF Program Guidelines.
To claim you’ll need:
- written evidence from an registered health care practitioner
- supporting documents, such as quotes, tax invoices, receipts or proof of purchase.
Step 3 – submit your claim form
You can submit your claim form and supporting documents in any of these ways:
Step 4 – wait to hear from us
We aim to process your claim within 30 business days.
We’ll contact you the same way you submit your claim.
If we don’t approve your claim or we need more information, we’ll contact you.
For information about your claim, you can email Thalidomide Claims or call us on 1800 565 863 Monday to Friday, 8:30 am to 5:00 pm AEST. Call charges may apply.
Page last updated: 29 March 2021
This information was printed 10 September 2021 from https://www.servicesaustralia.gov.au/individuals/services/medicare/australian-thalidomide-survivors-support-program/how-claim. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.