How to claim

Complete these steps to claim for the Extraordinary Assistance Fund (EAF) or Health Care Assistance Fund (HCAF) for Australian thalidomide survivors.

Steps to claim


    1. Get ready to claim

    You’ll need to check what you need to do before you claim. Make sure you have evidence such as receipts and supporting documents. You can find this information on the claim forms or on the Department of Health and Aged Care’s website in the EAF and HCAF Program Guidelines.

    To claim you’ll need:

    • written evidence from a registered health care practitioner
    • supporting documents, such as quotes, tax invoices, receipts or proof of purchase.

    2. Complete the claim form

    Complete one or both of these:


    3. Submit your claim form

    If your Medicare online account is linked to myGov, sign in now to submit your claim.

    Sign in to myGov

    You can also submit your claim form and supporting documents:


    4. Wait to hear from us

    We aim to process your claim within 30 business days.

    We’ll contact you the same way you submit your claim.

    If we don’t approve your claim or we need more information, we’ll contact you.

    For information about your claim, you can either:

Formal claim disputes

You can read about how to dispute a claim result on the Department of Health and Aged Care website.

Make sure you email your formal claim dispute within 60 days from the date your EAF or HCAF claim was denied.

Page last updated: 16 April 2024.
QC 54186