How to claim
Complete the following steps to claim Special Benefit. Before you start, check if you can get it.
Steps to claim Special Benefit
1. Get ready to claim
The easiest way to claim is online.
To claim online, you need a myGov account linked to Centrelink. If you have a correspondence nominee they can claim online for you. They’ll need to have their own account.
If you or your nominee don’t have a myGov or Centrelink online account you’ll need to set them up.
If you’re a parent claiming on behalf of a child you can’t do the claim online. You’ll have to use the Claim for Special Benefit form.
If you can’t claim online for any other reason, you can also use the Claim for Special Benefit form.
2. Get your documents ready to claim
You’ll need to get some supporting documents ready to help answer some of the questions in the claim.
Due to coronavirus (COVID-19), you won’t have to give us any of the following documents:
- employment separation certificate
- bank statements
- proof of rental arrangements, like a rent certificate or lease agreement.
You must get a medical certificate if you’re sick or injured and can’t do your usual work or study for a short time. You’ll need this at the time you claim.
3. Make your claim
- Sign in to myGov and go to Centrelink.
- Select Payments and Claims from the menu, then Claims, then Make a claim.
- Select Get started from the category that best describes your circumstance.
- Answer all the questions. Each screen has information to help you complete the claim.
- Submit your claim.
When you're ready:
If you’re not using the online claim, fill in and sign the Claim for Special Benefit form. The claim form guides you through the questions and tells you what documents we need. This includes any other forms you may need to complete.
4. Track your claim
After you submit your claim online, you’ll get a receipt telling you:
- your claim was submitted
- the ID number of your claim
- the date we estimate your claim will be complete
- a link to track its progress.
We’ll also let you know the result of your claim. We'll send a letter to either your:
If you don't get electronic letters, we'll send you a letter in the mail.
If we need more details we’ll ask you for them.
If you think we’ve made a mistake you can ask us to review our decision.
When you claim, we’ll ask you for some documents to support your claim for a payment or service.
When you make your claim for Special Benefit, we may ask you to give us more information.
Page last updated: 24 June 2020
This information was printed 15 July 2020 from https://www.servicesaustralia.gov.au/individuals/services/centrelink/special-benefit/how-claim. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.