How to claim
Complete the following steps to claim Special Benefit. Before you start, check if you can get it.
Steps to claim Special Benefit
1. Get ready to claim
The easiest way to claim is online. If you have a correspondence nominee they can claim for you online.
If you or your nominee don’t have a myGov or Centrelink online account you’ll need to set them up. You’ll need your Centrelink Customer Reference Number (CRN) to link your Centrelink online account to myGov.
If you’re a non-resident parent or guardian claiming on behalf of an Australian citizen or permanent resident child, you can’t claim online. You must use a paper form to claim.
2. Get your documents ready to claim
During your claim, we’ll ask you to give us some documents to support your claim. These depend on your situation and the questions we need to ask you.
You can check what supporting documents we ask for to help you get these ready before you claim
3. Make your claim
If you can claim online
- Sign in to myGov and go to Centrelink.
- Select Payments and Claims from the menu, then Claims, then Make a claim.
- Under Other Payments, select Get started.
- Select Apply for Special Benefit
- Answer all the questions. Each screen has information to help you complete the claim. This includes how to submit your supporting documents.
- Submit your claim.
When you're ready:
If you can't claim online
If you’re not using the online claim, fill in and sign the Claim for Special Benefit form. You must use this option if you’re a non-resident parent or guardian claiming on behalf of an Australian citizen or permanent resident child.
The claim form guides you through the questions and tells you what documents we need. This includes any other forms you need to complete.
You won’t be able to track the progress of your application if it is not submitted online.
4. Track your claim
After you submit your claim online, you’ll get a receipt. It’ll tell you:
- your claim submission was successful
- the ID number of your claim
- a link you need to track its progress.
We’ll let you know the result of your application. We’ll send a message to your myGov Inbox.
If you don't get electronic letters, we'll send you a letter in the mail.
We’ll ask you for more details if we need them.
You can ask us to review our decision if you think we’ve made a mistake.
When you claim Special Benefit, we’ll ask you for some documents to support your claim.
When you make your claim for Special Benefit, we may ask you to give us more information.
Your options and obligations for Special Benefit.
Page last updated: 26 October 2020
This information was printed 28 November 2020 from https://www.servicesaustralia.gov.au/individuals/services/centrelink/special-benefit/how-claim. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.