Who can get it
You can get this payment if you’ve experienced an extreme circumstance such as a natural or other disaster.
Extreme circumstances are events such as severe property damage from a house fire or flood. It can also be community violence.
You must meet all of the following. You:
- experienced an extreme circumstance where it is unreasonable for you to return to your home in the near future
- intend to establish or have established a new home
- couldn’t have predicted that the extreme circumstance would happen
- couldn’t have avoided the extreme circumstance
- are in severe financial hardship.
We’ll ask you for evidence of the extreme circumstance that led you to claim, such as a police or fire report.
Can’t get it
You can’t get it if you got a disaster relief payment for the same extreme circumstance such as:
- Australian Government Disaster Recovery Payment
- Disaster Recovery Allowance
- any other payment or allowance from your local or state or territory governments, or the Commonwealth.
You also can’t get a Crisis Payment if you were evicted from your home because you didn’t pay your mortgage or rent.
To get this payment you must contact us within 7 days of deciding that you can’t return to your home.
We consider you to have made contact if you do 1 of these to get a payment or concession card:
- begin a claim using your Centrelink Online account
- call us on your regular payment line
- visit a service centre.
After contacting us, you must submit your claim within 14 days.
Page last updated: 27 July 2020
This information was printed 11 August 2020 from https://www.servicesaustralia.gov.au/individuals/services/centrelink/crisis-payment-other-extreme-circumstances/who-can-get-it. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.