How to claim
Complete the following steps to claim Austudy. Before you start, check if you can get it.
Watch our video about claiming Austudy.
1. Get ready to claim
The easiest way to claim is online. You can claim up to 13 weeks before you start. Read more about when to claim.
To claim online, you need a myGov account linked to Centrelink. If you don’t have a myGov account or a Centrelink online account you’ll need to set them up.
You’ll need your Centrelink Customer Reference Number (CRN) to link your Centrelink online account to myGov.
If you ever got a payment from us you’ll still have a CRN, CRNs don’t change.
If you don’t have a CRN, you’ll need to confirm your identity online through myGov to get one and link to Centrelink. You don’t need to visit a service centre.
2. Get your documents ready to claim
You’ll need to get some supporting documents ready to help answer some of the questions in the claim.
3. Make your claim
- Sign in to myGov and go to Centrelink.
- Select Payments and Claims from the menu, then Claims, then Make a claim.
- Under Students, Trainees and Apprentices, select Get started.
- Answer all the questions.
- Submit your claim.
You can get help on each screen, including how to submit supporting documents and other forms.
When you're ready:
4. Track your claim
After you submit your claim online, you’ll get a receipt.
It’ll tell you:
- your claim submission was successful
- the ID number of your claim
- an estimated completion date
- the link you need to track its progress.
We’ll also let you know the result of your claim. We'll send an electronic letter to your preferred online channel:
If you don't get electronic letters, we'll send you a letter in the mail.
If we need more details we’ll ask you for them.
If you think we’ve made a mistake you can ask us to review our decision.
You can claim Austudy up to 13 weeks before you start your course or Australian Apprenticeship.
To do your business with us, create a myGov account and link to Centrelink.
Page last updated: 15 May 2020
This information was printed 6 July 2020 from https://www.servicesaustralia.gov.au/individuals/services/centrelink/austudy/how-claim. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.