How to claim

Complete the following steps to claim Austudy. Before you start, check if you can get it.

You don’t need to call or visit a service centre to establish your identity and claim a payment. Read more about the easiest way to claim a payment.

Watch our video about claiming Austudy.

Steps to claim Austudy


    1. Get ready to claim

    The easiest way to claim is online. You can claim up to 13 weeks before you start. Read more about when to claim.

    To claim online, you need a myGov account linked to Centrelink. If you don’t have a myGov account or a Centrelink online account you’ll need to set them up.

    You’ll need your Centrelink Customer Reference Number (CRN) to link your Centrelink online account to myGov.

    If you ever got a payment from us you’ll still have a CRN, CRNs don’t change.

    If you don’t have a CRN, you’ll need to confirm your identity online through myGov to get one and link to Centrelink. You don’t need to visit a service centre.

  2. Gather Documents

    2. Get your documents ready to claim

    You’ll need to get some supporting documents ready to help answer some of the questions in the claim.

  3. Claim online

    3. Make your claim

    1. Sign in to myGov and go to Centrelink.
    2. Select Payments and Claims from the menu, then Claims, then Make a claim.
    3. Under Students, Trainees and Apprentices, select Get started.
    4. Answer all the questions.
    5. Submit your claim.

    You can get help on each screen, including how to submit supporting documents and other forms.

    When you're ready:

    Sign in to myGov


    4. Track your claim

    After you submit your claim online, you’ll get a receipt.

    It’ll tell you:

    • your claim submission was successful
    • the ID number of your claim
    • an estimated completion date
    • the link you need to track its progress.

    You can track the progress of your claim online. Sign in to myGov and go to Centrelink, or use the Express Plus Centrelink mobile app.

    We’ll also let you know the result of your claim. We'll send an electronic letter to your preferred online channel:

    If you don't get electronic letters, we'll send you a letter in the mail.

    If we need more details we’ll ask you for them.

    If you think we’ve made a mistake you can ask us to review our decision.

Page last updated: 15 May 2020