How to prepare to claim
There are several things to consider when you’re preparing to claim Age Pension.
Check if you can get it
You must be 66 years and 6 months or older to get Age Pension.
Check that you meet all the eligibility rules for Age Pension before you start your claim.
We use income and assets tests to work out if you’re eligible and how much you can get.
If you’re a member of a couple, it can affect your eligibility and how much you can get.
You must prove your identity before you can make a claim. We may ask you to bring some documents to a service centre, Agent or Access Point. If you’ve already proven your identity, you generally don’t need to do it again.
Use the support we offer
We offer support to help you with your claim.
If you’re not sure how your finances may affect your eligibility, use our Financial Information Service. It’s free, and can inform and educate you about financial matters.
Our Community Engagement Officers can help you access the services you need if you’re having a difficult time.
You may be able to get Carer Allowance as well as Age Pension. Carer Allowance is for people who give additional daily care to someone who has a disability, serious illness, or is frail aged.
Consider whether you want someone to deal with us on your behalf. We can help you set up a nominee arrangement. You can authorise a person or organisation to enquire, act or get payments for you. This doesn’t prevent you from dealing with us yourself.
If you need to talk to someone in your language, you can use our qualified interpreters.
If you’ve lived outside Australia
You usually need to be an Australian resident and in Australia to claim Age Pension. However, social security agreements may help you claim if you’re living or have lived and worked in certain countries.
If you get Age Pension, you may need to take steps to claim a pension from another country. This is if you have lived or worked in a country other than Australia.
International Services can do both of the following:
- help you claim a pension from any country with a social security agreement with Australia
- advise on how to claim a pension from a country without an agreement.
Prepare your supporting information
To confirm what you tell us in your claim, we’ll ask you to provide supporting documents. Getting your documents ready will make it easier for you to claim Age Pension. The documents we need from you will depend on your circumstances.
If you claim online, we’ll give you a list of documents to submit with your claim. A paper claim has a checklist, to ensure you give us all the documents we ask for. This will help us assess your claim faster.
Complete the following steps to claim Age Pension. Before you start, check if you can get it.
Page last updated: 1 July 2021
This information was printed 27 November 2021 from https://www.servicesaustralia.gov.au/individuals/services/centrelink/age-pension/how-prepare-claim. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/individuals/site-notices when using this material.