How to prepare to claim

There are several factors to consider when you’re preparing to claim Age Pension.

Check if you can get it

You must be 66 or older to get Age Pension.

Check that you meet all the eligibility rules for Age Pension before you start your claim.

We use income and assets tests to work out if you’re eligible and how much you can get.

If you’re a member of a couple, it can affect your eligibility and how much you can get.

Use the support we offer

We offer support to help you with your claim.

If you’re not sure how your finances may impact your eligibility, use our Financial Information Service. It’s free, and can inform and educate you about financial matters.

Our Community Engagement Officers can help you access the services you need if you’re having a difficult time.

You may be able to get Carer Allowance as well as Age Pension. It’s for people who give additional daily care to someone who has a disability, serious illness, or is frail aged.

In some situations, you can choose to get Carer Payment or Age Pension. Read more about payments for carers.

Consider whether you want someone to deal with us on your behalf. You can authorise a person or organisation to enquire, act or get payments for you. This doesn’t prevent you from dealing directly with us.

You can read about Age Pension in your own language.

We also have other translated information to help you learn about our payments and services.

If you need to talk to someone in your language, you can use our qualified interpreters.

If you’ve lived outside Australia

You usually need to be an Australian resident and in Australia to claim Age Pension. However, social security agreements may help you claim if you’re living or have lived and worked in certain countries.

If you get Age Pension, you may need to take steps to claim a pension from another country. This is if you have lived or worked in a country other than Australia.

International Services can do both of the following:

  • help you claim a pension from any country with a social security agreement with Australia
  • advise on how to claim a pension from a country without an agreement.

Prepare your supporting information

Getting your documents ready will make it easier for you to claim Age Pension. The documents we may need will depend on your circumstances.

You must confirm your identity before you can make a claim. We must verify your photo identity in person at your local service centre, Agent or Access point. If we’ve already confirmed your identity, we generally don’t need to do it again.

To confirm what you tell us in your claim, we’ll ask you to provide supporting documents . If you claim online we’ll give you a list of documents before you can submit the claim. A paper claim has a checklist to ensure you give us all the documents we ask for. This will help us assess your claim faster.

Next: How to claim

Complete the following steps to claim Age Pension. Before you start, check if you can get it.

Page last updated: 25 November 2019