Message Medicare

You can send us a general enquiry about Medicare.

Many people find using our services online is the easiest way to do business with us. Register for a myGov account to access a range of government services. This includes Centrelink, Medicare and Child Support.

Before you contact us

Before you contact us, read the information other people found useful:

Phone us

You can call us for help with your query. You can't enquire for a person over 14 years of age unless you have their consent.

We can also help if you don't speak English or you have a hearing or speech impairment. Read more about the extra help when calling us.

Email us

You should never include personal or sensitive information in an email to us. We can’t guarantee the security of information you send to us via email.

We can’t send you a reply if you include personal information, such as claim details, in your email to us. You can call us with these enquiries.

We try to get back to your emails within 28 days.

To send us an email, use the following email addresses:

Make a complaint or give feedback

We value your feedback and want to hear about your experience using our services. We’ll use your feedback to improve our products and services.

Read more about complaints and feedback. If you need immediate help with your feedback call us on 1800 132 468.

Page last updated: 17 February 2020