Book a Centrelink appointment at a service centre

If you’re a customer using Centrelink services, you can now call us to book an appointment at a service centre.

Due to COVID-19 restrictions, some service centres are currently not booking appointments. Check if this affects your local service centre. If you don’t need to visit us, you can use one of our self service options.

In a lockdown area only visit us if it’s essential. You can do most of your Centrelink, Medicare or Child Support business with us online through myGov.

If you can’t do your business online, you can call us.

What you need to do before you book an appointment

Before you can book an appointment, you need to know your Customer Reference Number (CRN).

You also need to know which service centre you’re planning to visit.

COVID-19 restrictions

Due to COVID-19 restrictions, some service centres are currently not booking appointments. Check if this affects your local service centre.

Our service centres remain open. In line with health advice we limit the number of staff and customers inside our service centres. If you can do your business using our self service options, we may ask you to do this from somewhere else. This will let us help customers with more complex enquiries.

How to make an appointment

To book an appointment at your local service centre, call your regular payment line.

When you call to make an appointment, we’ll try to help you first. We may offer to help you to use self service.

If you still need to visit us, you can choose an appointment from the available times at your local service centre.

Our service centre staff also book appointments.

What to do to get ready for your appointment

We ask you to arrive at the service centre about 10 minutes before your appointment time.

This gives you time to check in. If you’ve booked an appointment you won’t need to wait in a queue.

Make sure you bring any documents you need with you.

Check local COVID-19 restrictions about wearing a face mask and check in requirements before you enter our service centres. Your state or territory government website will have the latest information:

When you need to change an appointment

You can reschedule some of your appointments online or through the Centrelink Express Plus App.

Page last updated: 15 July 2021