Book a Centrelink appointment at a service centre

If you’re a customer using Centrelink services, you can now call us to book an appointment at a service centre.

What you need to do before you book an appointment

Before you can book an appointment, you need to know your Customer Reference Number (CRN).

You also need to know which service centre you’re planning to visit.

How to make an appointment

To book an appointment at your local service centre, call your regular payment line.

When you call to make an appointment, we’ll try to help you first. We may offer to help you to use self service.

If you still need to visit us, you can choose an appointment from the available times at your local service centre.

Our service centre staff also book appointments.

What to do to get ready for your appointment

We ask you to arrive at the service centre about 10 minutes before your appointment time.

This gives you time to check in. If you’ve booked an appointment you won’t need to wait in a queue.

Make sure you bring any documents you need with you.

If you live in Victoria

If you’re in Victoria, you need to wear a mask to any of our service centres.

You’ll also need to check in using the Service Victoria app. Find out more about the app on the Service Victoria website.

If you don’t have a smart device, our staff will check you in.

When you need to change an appointment

You can reschedule some of your appointments online or through the Centrelink Express Plus App.

Page last updated: 3 June 2021