How to use it

Centrepay gives you control

You can start, change or stop deductions at any time.

For example, you can:

• set a target amount for when they’ll stop
• set an end date for them to stop within the next 12 months
• choose which bills we pay first
• change the amount if a bill goes up or down
• change the amount for up to 13 weeks, then go back to the previous amount
• pause them for up to 13 weeks, then they’ll start again.

While Centrepay lets you manage your payments you still need to meet your obligations to pay a business.

Centrelink payments you can’t use Centrepay for

You can’t set up a Centrepay deduction from these payments:

• ABSTUDY, excluding Basic Living Allowance
• Advance payments, excluding Family Tax Benefit advances
• bereavement payment
• Child Care Subsidy
• Dad and Partner Pay
• Farm Household Allowance
• Parental Leave Pay paid by employers for Paid Parental Leave
• Status Resolution Support Services Payment.

You can’t set them up from these payments either:

• arrears payments
• Boarding Allowance
• Child Care Subsidy
• Distance Education Allowance
• quarterly supplement, like Telephone Allowance and Pension Supplement
• Restart Income Support or Restart Re-establishment Grant
• Second Home Allowance.

If you’re not sure if you can set up a Centrepay deduction, call us on your regular payment number.