How to use it

You can use the Centrepay bill paying service to pay for goods and services from registered businesses. You can set up Centrepay deductions from most Centrelink payments.

Centrepay gives you choices to manage your deductions

You can choose when to start, change or stop Centrepay deductions.

For example, you can:

  • set a target amount the deduction will stop at automatically
  • set an end date in the next 12 months for the deduction to stop on
  • choose which deduction we pay first
  • vary the deduction you need to pay if the amount goes up or down
  • make a temporary change for up to 13 weeks to the amount, the deduction will then change back to the original amount
  • suspend deductions for up to 13 weeks, then they’ll start again.

While Centrepay lets you manage your deductions you still need to meet your obligations to pay a registered business.

Centrelink payments you can’t use Centrepay for

You can’t set up a Centrepay deduction from these Centrelink payments:

  • ABSTUDY, excluding Basic Living Allowance
  • advance payments of your Centrelink payment, excluding Family Tax Benefit advances
  • arrears payments
  • bereavement payment
  • Boarding Allowance
  • Child Care Subsidy
  • Dad and Partner Pay
  • Distance Education Allowance
  • Farm Household Allowance
  • quarterly supplements, like Telephone Allowance and Pension Supplement
  • Restart Income Support or Restart Re-establishment Grant
  • Second Home Allowance
  • Status Resolution Support Services Payment.

To check if you can set up a Centrepay deduction, call us on your regular payment line.

Page last updated: 31 January 2024.
QC 42911