Your obligations

You have a responsibility to make sure Centrepay is working for you.

You must do all of the following:

  • authorise your deductions
  • consent to change your deductions
  • check your deductions are correct and we’ve paid them to the right business
  • check your deductions often using your Centrelink online account through myGov or the Express Plus Centrelink mobile app
  • tell us the order for your deductions, so we pay the important ones first
  • check your Centrelink payments cover your deductions and daily living expenses.

If your Centrelink online account is linked to myGov, sign in now to check, manage and follow your obligations for your Centrepay deductions.

Sign in to myGov

You can also use the Express Plus Centrelink mobile app.

If you don’t have a myGov account or a Centrelink online account you’ll need to create them.

Your obligations also include that you:

  • know your Centrelink payments may change
  • make extra payments to a business, if we reduced or suspended your payment
  • check we’ll transfer your deductions when you start a new payment
  • stop your deduction if you no longer use Centrepay.

Read your regular payment information to find out what you need to do to keep getting your payment.

Consumer rights

When you buy goods or services you have legal rights as a consumer.

Read about your consumer rights on the Australian Competition and Consumer Commission (ACCC) website.

If you need help

You can get help to check and stand up for your rights from:

  • ombudsman services
  • regulators like the ACCC or the Australian Securities and Investments Commission (ASIC)
  • fair trading offices in each state
  • free legal services.

Read about how to complain on the Moneysmart website.

Business obligations

Businesses have obligations to comply and act in line with the Centrepay framework. We want to make sure Centrepay is working in the best way for you and the Centrepay business.

If you have a complaint or feedback about a Centrepay business that you have been unable to resolve directly with the business, read about your rights.

Page last updated: 31 January 2024.
QC 40471