How to get help

If you need help using the app

You can either:

• read our online guides
• call the Online services support hotline - Medicare.

If you can’t sign in to your myGov account

You can do any of the following:

• select Forgot username or Forgot password on the myGov website and follow the steps
• find tips for troubleshooting on the myGov sign in help page
• call the Online services support hotline - myGov.

If you forget your myGov PIN

You can select Forgot PIN on the PIN screen to reset your myGov PIN. You’ll need to enter your myGov sign in details to do this. You can also reset your 4 digit myGov PIN in your myGov Account settings by selecting myGov PIN and following the steps.

If you reset your myGov PIN, you’ll also need to use this new PIN in the Express Plus Child Support mobile app.

If you need help in other languages

If you don’t speak English and need help, find out how to get extra help when calling us.

If you need more help

If you need more help, call the Online services support hotline - Medicare.

We’ll ask you some questions. You’ll need to know:

• your Medicare Number
• if you’ve used the app in the past
• if you’re using 4G, 5G or a wireless network (Wi-Fi)
• if you’re using the latest version of the app
• the type of device and operating system you’re using
• if you’ve set your phone to a foreign language
• if you can sign in to your Medicare online account, or if not, the date you last signed in.