How to download and set up the app

You can download and set up our app on your mobile or tablet.

Downloading the app

When you’ve got your myGov account linked to Medicare, you can download and use the app.


Set up the app

To set up the app, you’ll need to follow these steps:

  1. Select Sign in.
  2. Read and accept the Express Plus Medicare mobile app Terms of use.
  3. Enter your myGov sign in details.
  4. Create or use your myGov PIN.

You’ll use your myGov PIN every time you sign in to your app.

Keep in mind, the app will log you out if you haven’t used it for 15 minutes.

Find out more about what you can do with the app. You can also read how to get help with using the app.

Protecting your privacy

For your safety, you shouldn’t store your myGov PIN on your mobile device.

If you think someone else has used your details without your knowledge, call the Medicare program. We’ll talk you through the next steps.

You can change your myGov PIN to stop access to your Express Plus Medicare app. You can change your myGov PIN in your:

  • Express Plus Medicare app by selecting Forgot PIN
  • myGov Account settings by selecting myGov PIN and following the prompts.

To stop access to the Express Plus Medicare mobile app, you can cancel your Medicare online account at any time.

Our Privacy notice for the Express Plus Medicare mobile app outlines how we manage your privacy.

If you're experiencing family and domestic violence and think your privacy’s at risk, we can help. You may be experiencing technology facilitated abuse, which is when someone monitors what you do online. Find out how we can help you with family and domestic violence concerns.

Trademarks and disclaimer

Apple, the Apple logo, iPad, iPhone, and iPod touch are trademarks of Apple Inc., registered in the US and other countries. App Store is a service mark of Apple Inc.

AndroidTM is a trademark of Google Inc.

Privacy notice for the Express Plus Medicare mobile application

This notice outlines how we’ll manage records with personal information about you and your use of the app.

Page last updated: 17 January 2024.
QC 50226