How to claim

Complete the following steps to claim the Tertiary Access Payment from us.

Check before you claim if you can get the payment.

You’ll need to have a myGov account linked to your Centrelink online account to claim the Tertiary Access Payment.

To claim, follow these steps.

Steps to claim Tertiary Access Payment

  1. Visiting a service centre

    1. Get ready to claim

    Before you start your claim make sure you set up your online account for Centrelink if you need to.

    You may need to prove your identity with us before you start your claim. You’ll need your Centrelink Customer Reference Number (CRN) to link your Centrelink online account to myGov.

    If you don’t have a CRN, you’ll need to prove your identity online through myGov to get one. You’ll then need to link Centrelink to your myGov account. You don’t need to visit a service centre to do this.

    You can submit a claim for this payment from 1 January in your first year of tertiary study.

  2. Gather Documents

    2. Get your documents ready

    You may need to get some supporting documents ready to help answer some of the questions in the claim.

    You may need to give us:

    Depending on your situation, you may also need to give us evidence of why you:

    • can’t start your course following year 12 or equivalent
    • don’t need to supply your parents’ income
    • can’t claim the Tertiary Access Payment by 31 December of the year you start studying.
  3. Claim online

    3. Submit a claim

    1. Sign in to myGov and go to Centrelink.
    2. Select Payments and Claims, then Claims, then Make a claim from the menu.
    3. Under Students, select Get started.
    4. Select Claim for the Tertiary Access Payment.
    5. Answer all the questions. Each screen has information to help you complete the claim. This includes how to submit your supporting documents.
    6. Submit your claim.

    Your parents will need to provide us with details of their income using the Advise Parental Income service. We’ll give you a Verification Code at the end of the claim so your parents can give us this information.

    When you're ready:

    Sign in to myGov

    If you can’t claim online you can call us on the Youth and Students line.


    4. Wait for the result

    We’ll let you know the outcome of your claim in writing.

    If you’re eligible and still enrolled when we check your enrolment, we’ll pay you after this check.

    If you think we’ve made a mistake you can ask us to review our decision.

Page last updated: 17 November 2022