How to claim

Steps to claim Double Orphan Pension

1.  

   1. Get ready to claim

   If you haven’t claimed Family Tax Benefit (FTB) for the child, you must submit a claim for FTB first.

   To claim you can either:

   • print and complete the Double Orphan Pension claim form
   • call the Families line
   • go to a service centre.
2.  

   2. Get your documents ready to claim

   You’ll need to get some information ready to help answer some of the questions in the claim.

   You may need to give us:

   • the child’s birth certificate
   • confirmation of the child’s refugee status
   • confirmation that the child’s parent or parents have died.
3.  

   3. Make your claim

   You can’t claim online but you can submit your completed claim form and supporting documents we ask for online. You can also submit them by post or in person.

   Online

   Submit your claim form and documents online using either your:

   • Centrelink online account
   • Express Plus Centrelink mobile app.

   To submit your claim online, you need a myGov account linked to Centrelink. If you don’t have a myGov account or a Centrelink online account you’ll need to set them up.

   By post

   Post your claim form and documents to:

   Services Australia
   Families
   Reply paid 7802
   Canberra BC ACT 2610

   In person

   Bring your claim form and documents to a service centre.

4.  

   4. After you claim

   If you submit your claim form and documents online, you’ll get a receipt telling you:

   • your documents were submitted
   • a receipt number.

   We’ll let you know the result of your claim. We’ll send a letter in the mail.

   If we need more details we’ll ask you for them.

   If you think we’ve made a mistake you can ask us to review our decision.