Published: 2 October 2026
If your customers get their Centrelink or Child Support payment or Medicare benefit by a paper cheque in the mail, they should choose a more secure way.
If they don’t have a bank account, now’s a good time for them to get one.
There’s a risk of a cheque getting lost in the mail or stolen from a mailbox, so getting payments and benefits by bank account is faster and more secure.
They can update their new bank details online, call us or go to a service centre.
Our online guides can help them update their banking details online for Centrelink, Medicare and Child Support.
This information was printed 2 October 2026 from https://www.servicesaustralia.gov.au/encourage-your-customers-to-choose-more-secure-payment-method. It may not include all of the relevant information on this topic. Please consider any relevant site notices at https://www.servicesaustralia.gov.au/site-notices when using this material.