Claim for southbound goods

You must have been approved as an eligible southbound claimant before you submit a claim for southbound goods. Find out how to register.

You must submit your claim for the Tasmanian Freight Equalisation Scheme (TFES) within 6 months of the date of shipment.

Before claiming as a manufacturer or miner

If you’re an approved manufacturer or miner, you must register the southbound goods you want to claim before you submit your claim.

You can do this by completing the TFES - Manufacturers’ and Miners’ application to register southbound goods form.

You must also provide:

• a TFES - Manufacturer’s Certificate form, completed by the manufacturer
• if applicable, a Supplier’s Certificate form, completed by the supplier.

Submitting your claim

You can claim TFES either online or with a form.

If you’ve shipped both domestic and imported goods, you’ll need to claim each shipment type separately.

If you don’t submit your claim and supporting documents correctly, we may reject it.

Online

You can submit your claim online in the Centrelink Business Online System (CBOS).

To do this, you’ll need your CBOS logon ID and password. You can find these in the email we sent you when you registered for TFES.

You will need to enter commodity codes for the goods you are shipping in your online claim.

When you submit your claim, you’ll also need to include supporting documents.

Form

If you can’t submit an online claim for southbound domestic goods, you can complete a form. To do this, you can download and fill in TFES - Claim for Assistance - domestic goods form.

You’ll also need to include supporting documents.

You can submit your form by email at tfes.support@servicesaustralia.gov.au.

You can also submit it by post to:

For southbound imported goods, you can’t submit a form. You must lodge your claim online.

Assessing your claim

We’ll send you a letter telling you the outcome of your claim. You can also view the outcome of your claim in your online account.

If it’s approved, we’ll tell you how much assistance you’ll get. We’ll put this amount into your nominated bank account. Your online account will provide a breakdown of the amount paid for each shipment claimed.

If it’s rejected, we’ll tell you why.

If you have questions about your claim outcome, you can call our Tasmanian Transport Schemes team for more information.

You can also ask us to review our decision. If you do, you’ll need to include certain information. This is detailed on the back of the letter we’ll send you.

Send your request in writing to: tfes.support@servicesaustralia.gov.au

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