Claim for northbound goods

You must have been approved as an eligible northbound claimant before you submit a claim for northbound goods. Find out how to register.

You must submit your claim for the Tasmanian Freight Equalisation Scheme (TFES) within 6 months of the date of shipment.

Submitting your claim

You can claim TFES either online or with a form.

If you’ve shipped both domestic and other market goods, you’ll need to claim each shipment type separately.

If you don’t submit your claim and supporting documents correctly, we may reject it.

Online

You can submit your claim online in the Centrelink Business Online Service (CBOS).

To do this, you’ll need your CBOS logon ID and password. You can find these in the email we sent you when you registered for TFES.

You will need to enter commodity codes for the goods you are shipping in your online claim.

When you submit your claim, you’ll also need to include supporting documents.

Form

If you can’t submit an online claim, you can complete a form. To do this, you can download and fill in one of the following:

• For northbound domestic goods, submit TFES - Claim for Assistance - domestic goods form
• For northbound other market goods, submit TFES - Claim for Assistance - goods going to other markets form.

You’ll also need to include supporting documents.

You can submit your form by email to: tfes.support@servicesaustralia.gov.au.

You can also post it to:

Assessing your claim

We’ll send you a letter telling you the outcome of your claim. You can also view the outcome of your claim in your online account.

If it’s approved, we’ll tell you how much assistance you’ll get. We’ll put this amount into your nominated bank account. Your online account will provide a breakdown of the amount paid for each shipment claimed.

If your claim is rejected, we’ll tell you why.

If you have questions about your claim outcome, you can call our Tasmanian Transport Schemes team for more information.

You can also ask us to review our decision. If you do, you’ll need to include certain information. This is detailed on the back of the letter we’ll send you.

Send your request in writing to: tfes.support@servicesaustralia.gov.au

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