Book an appointment

You can book an appointment online for help with:

• ABSTUDY
• Age Pension
• Carer Payment
• Digital Coaching
• Disability Support Pension
• Jobseeker Payment
• Parenting Payment partnered
• Parenting Payment single
• Youth Allowance
• My Aged Care general.

When you’re booking online, you can book 2 kinds of appointments:

• 15-minute phone appointment
• 30-minute face to face appointment at your chosen service centre location.

The 15-minute phone appointment is best for a single enquiry.

The 30-minute face to face appointment is best for when you have multiple enquiries or need to see us in person.

If you want to have a support person with you during your appointment, you can tell us when you book online.

A support person is someone who can provide you with help and support to attend your appointment. It’s different to an authorised nominee.

We’ll ask you what you want to discuss at the appointment. This will help us prepare.

You can book a phone or face to face appointment online using either:

• your Centrelink online account through myGov by selecting the Manage appointments service
• the Express Plus Centrelink mobile app by using the Appointments service.

Sign in to myGov

Read our step-by-step guide to managing your appointments online. This includes how to book, reschedule or cancel an appointment online.

To talk to someone in your language to book an appointment you need to call the Multilingual Phone Service on 131 202.

You can book a phone or face to face appointment by calling your regular payment line.

If you’re deaf, have hearing loss or speech disability you can use the National Relay Service. Register with the National Relay Service on the Department of Infrastructure, Transport, Regional Development, Communications and the Arts website.

To talk to someone in your language to book an appointment you need to call the Multilingual Phone Service on 131 202.

You can book an appointment with an Aged Care Specialist Officer in some locations across Australia. To book an appointment with one of these specialists, call us on the Aged Care line.

When you call to make an appointment, we’ll try to help resolve your enquiry over the phone first. We may offer to help you to use self service.

You can book a phone or face to face appointment through our service centre staff. Find a service centre nearby.

When you book the appointment it may not be the same day.

Check your phone’s settings to ensure it allows calls from unknown numbers.

When we call we’ll ask you some questions. You’ll need to correctly answer them to prove who you are. This is so we know who you are and that we have the right record.

If you’ve told us you’ll attend with a support person, we can call them. If they won’t be with you when we call, you’ll need to give us a phone number for us to call them on.

You need to tell a support person the appointment time and how we’ll contact them.

Also let them know they may be asked to identify themselves at the appointment.

We ask you to arrive at the service centre about 10 minutes before your appointment time.

This gives you time to check in. If you’ve booked an appointment, you won’t need to wait in the queue.

You will need to prove who you are. Make sure you bring your ID and any documents you need with you.

You can prove who you are by using photo ID such as a driver licence or an Australian passport. The photo is important for us to compare to your face. We can’t accept a photograph, screenshot or photocopy of your identity document. If you don’t bring in approved photo ID, we’ll need you to correctly answer some questions to prove who you are.

If you’re attending an appointment with a support person, you need to tell them the appointment time and location.

Also let them know they may be asked to identify themselves at the appointment.