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You can add or cancel someone to help you with your Centrelink payments or aged care fees at any time.
The way you do this depends on the arrangement you have.
Nominee arrangements
A person or organisation can represent you as a correspondence nominee, a payment nominee, or both.
Setting up
Setting up a nominee acting arrangement is a joint process by both you and the person you want to represent you.
You can do this online or using a form.
Online
If you both have a Centrelink account linked to myGov, you can set up a nominee arrangement online. To do this:
- Sign in to myGov.
- Select Add a nominee, then follow the prompts to complete the request.
For help, read our online guide on how to add a nominee.
Once you submit your request, a nominee request will be sent to the person you want to represent you. They need to respond to this request within 14 days.
We’ll send a letter to both of you when the acting arrangement is in place.
If either of you don’t have an online account, you can create an account.
Form
You can set up a nominee arrangement using the Authorising a person or organisation to enquire or act on your behalf form.
We’ll send a letter to both you and the person representing you when the acting arrangement is in place.
Cancelling
You can cancel your nominee arrangement at any time in one of these ways:
- online by signing into myGov
- by calling us on your regular payment line
- at a service centre.
We’ll send a letter to both you and the person representing you when an acting arrangement is cancelled.
Person permitted to enquire or update arrangements
A person or organisation permitted to enquire can talk to us about your payments and services. They can’t make updates.
A person or organisation permitted to update can talk to us and make some updates to your payments and services.
There are different ways to set up or cancel a person permitted to enquire or update arrangement.
Setting up
Setting up a person permitted to enquire or update arrangement is a joint process between the you and the person who will represent you.
You can set up a person permitted to enquire or update arrangement by:
- completing the Authorising a person or organisation to enquire or act on your behalf form
- calling us on your regular payment line
- visiting a service centre.
Cancelling
You can contact us to cancel a person permitted to enquire or update arrangement at any time:
- by calling us on your regular payment line
- at a service centre.
Group payment arrangements
A group payment arrangement is when your Centrelink payments are sent to an organisation for them to manage on your behalf.
You can ask us to send payments to an organisation under a group payment arrangement if both of these apply:
- you get a pension
- the organisation is approved for group payment arrangements.
To do this, you and the organisation must complete the Start or end group payment arrangement form and return it to us. The details are on the form.
To cancel your payment from going to an organisation through a group payment arrangement, you can contact us or complete the Start or end group payment arrangement form and return it to us. The details are on the form.
We’ll update your bank account details to make sure your payment is going where you want it to.
Status Resolution Support Services acting arrangement
You can authorise someone to ask about your Status Resolution Support Services (SRSS) payment if you need help.
To do this, complete the Status Resolution Support Services payment - authorising a person or organisation to enquire on your behalf form.
You can cancel someone asking about your SRSS payment at any time by calling us on your regular payment line.