When we pre-fill your information

There are some things you need to know about income and other details we pre-fill into reports and claims for you.

Pre-filling your reports and claims

We’re working hard to improve the way we do business with you. This includes making reports and claims easier to use.

If we already have some of the information you need to tell us, we’ll pre-fill these details for you to check. After you check and confirm the information is correct, it’ll show in your report.

This saves you entering all your details yourself.

Checking pre-filled information in your employment income report

It’s important to check the information we pre-filled before you submit it and continue on with your report.

We get the information we pre-fill from the payroll reports your employer sends to the Australian Taxation Office (ATO).

We don’t get all the information the ATO has about you. We only get the information we need to administer the social security system.

Read our Single Touch Payroll (STP) protocols on our data matching activities page for more information about the data we get.

Changing pre-filled information in your employment income report

We recommend checking your payslip if you find any information you didn’t expect.

If you are sure the pre-filled information isn’t right, you can edit it and change it before you submit it and continue with your report.

If after submitting your pre-filled data you realise the information wasn’t correct, you must contact us to update the information.

You’ll need to upload evidence, such as a payslip. You can do this using your Centrelink online account or the Express Plus Centrelink mobile app.

You should then call us on your regular payment line.

Don’t wait until your next reporting day to tell us if you need to make updates to the pre-filled information you submitted.

Page last updated: 24 April 2023.
QC 61747

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