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You can access your enhanced Income Management account with a SmartCard.
You can use your SmartCard to do most things, as you would with a normal debit card.
You can manage your enhanced Income Management account and SmartCard online or with the SmartCard eIM app.
Watch this video to learn how to use the app and online account.
How you can use it
You can use your SmartCard at over one million stores around Australia. It has a tap to pay option you can set up as a way to buy your items. You can also:
- shop online
- pay bills with BPAY.
You may also be able to add your SmartCard to your digital wallet on your mobile device.
Find out if you can add your SmartCard to your digital wallet on the SmartCard website.
You can use your enhanced Income Management account to set up regular payments. This could be for bills like rent, electricity and water.
You can also transfer money to other people’s enhanced Income Management accounts.
Watch this video to learn how to make payments using BPAY, transfer funds and direct debits with your online account or SmartCard eIM app.
Conditions of Use
There are Conditions of Use that tell you what you can and cannot do with your enhanced Income Management account and SmartCard. They include rules about keeping your account, SmartCard and PIN details safe.
It is important that you read the Conditions of Use on the SmartCard website and understand how the rules apply to your account and SmartCard.
How you cannot use it
You cannot use your SmartCard to:
- buy tobacco or tobacco products
- buy pornography
- buy alcohol or homebrew kits
- gamble
- buy cash-like products and some gift cards
- get cash out.
How to keep it safe
To help keep your SmartCard safe, do not do any of these:
- give or lend your SmartCard to anyone, including family and friends
- share your password or PIN with anyone
- set a password or PIN that someone can guess easily
- write down your password or PIN where someone can easily find them
- let anyone else see your PIN
- throw your SmartCard away
- forget your SmartCard when you leave a store
- add your SmartCard to your digital wallet if you share a mobile phone.
If you add your SmartCard to your digital wallet, treat your device like your purse or wallet and always keep it close.
Tell us straight away if:
- your SmartCard is lost, stolen or damaged
- someone knows your online account password or SmartCard PIN
- you’ve lost your device
- there is a transaction you do not recognise.
To tell us, call the SmartCard eIM hotline.
Watch this video to learn how to keep your money and SmartCard safe.
You can also log into your SmartCard online account to:
- immediately turn off or block your SmartCard if it is lost or stolen
- set up alerts to tell you when a transaction declines or if you have a low balance
- turn tap to pay on or off
- order a replacement SmartCard.
Watch this video to learn how to turn tap to pay on or off for your SmartCard.