Using your physical EBT card

Your physical EBT card lets you buy goods and services or get cash out at an ATM or a point of sale (POS) terminal subject to terminal and ATM limits.

You must collect a physical card from a service centre.

You need to remember your PIN and keep it and your card safe. Don’t throw your card away. If you’re eligible to have another payment made to your EBT card, we can reload it over the phone without you attending a service centre.

How to pay using EFTPOS

When you use your EBT card at a POS terminal to buy goods or services:

1. Tap, swipe or insert your card.
2. Select Savings - SAV, or cheque - CHQ as the account type if prompted.
3. Cover your PIN when you enter it, to keep it safe.

You may be able to get cash out too, if the merchant allows.

How to get cash out at an ATM

To withdraw cash from an ATM with your EBT card:

1. Insert your card.
2. Cover your PIN when you enter it, to keep it safe.
3. Select savings - SAV, or cheque - CHQ as the account type when prompted.
4. Select Yes if the ATM says there’s a transaction fee. You won’t be charged the transaction fee on your EBT card.

How to check your balance

You can make a balance enquiry at an ATM. You can also check your balance and manage your card through the EBT card app on your mobile device or on the EBT Cardholder site.

How to add your card to your smartphone digital wallet

Add your EBT card to Apple Pay

1. On your smartphone open the Wallet app, tap the + (plus) icon, and select Debit or Credit Card.
2. Tap Enter Card Details Manually and input your card details. After agreeing to terms and conditions, your bank will verify the card, which may require an additional code sent via text or email.
3. Your physical card is now in your smartphone digital wallet and can be used once Tap and Pay is turned on.

Add your EBT card to Google Wallet

1. On your smartphone open the Wallet app, tap Add to Wallet, select Payment card, and then choose New credit or debit card.
2. Instead of using the camera, tap Enter details manually and input your card details. After entering your information, accept the terms, and follow the prompts to verify your card, typically via text message.
3. Your physical card is now in your smartphone digital wallet and can be used once Tap and Pay is turned on.

What you can do on the EBT Cardholder site

On the EBT Cardholder site, you can:

• register for the cardholder site
• turn Tap and Pay on and off - it will be turned off when you get your card
• report your lost or stolen card
• change your PIN
• check your balance and transactions
• find frequently asked questions.

How to protect yourself

It’s important to keep your card and PIN safe and protect yourself from scams and identity theft.

Find out how you can avoid and report scams.