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Your digital EBT card lets you buy goods and services or get cash out at a POS terminal subject to terminal limits of the merchant.
You must have a smartphone to get a digital EBT card over the phone or at a service centre.
You need to remember your PIN and keep it safe. If you’re eligible to have another payment made to your EBT card, we can reload it over the phone without you attending a service centre.
How to download the EBT card app
To use your digital EBT card, you’ll need to download the EBT card app either:
- in Google Play or the Apple App Store
- from the EBT card website - select the Download and register EBT card app icon.
How to pay using EFTPOS
To use your EBT card at a POS terminal to buy goods or services:
- Open the digital wallet on your smartphone and select your EBT card.
- Tap and Pay at the POS terminal if you have this function turned on.
- Select Savings - SAV, or cheque - CHQ as the account type if prompted.
- Lock your mobile phone when you’re finished, to keep your details safe.
You may be able to get cash out too, if the merchant allows.
How to check your balance
You can check your balance and manage your card through the EBT card app on your mobile device or on the EBT Cardholder site.
What you can do in the EBT card app
In the EBT card app, you can:
- add your card to your digital wallet
- turn Tap and Pay on and off
- lock and report your card if you’ve lost it or it’s been stolen
- change your PIN
- check your balance and transactions
- set up a daily transactions limit
- set up alerts to help protect and manage your card.
How to protect yourself
It’s important to keep your digital card safe and protect yourself from scams and identity theft.
Find out how you can avoid and report scams.