Compliance program
Our compliance program helps protect Australia’s welfare system. It helps our customers avoid getting a debt or committing fraud.
Disaster events where you have flexible debt repayment choices
If you’re affected by a declared disaster event in your state or territory, you can change or pause your debt repayments.
Types of scams
If a scammer gets your personal information, they can use it to access your online accounts where they can start stealing your information, identity, and money.
National Disability Insurance Scheme (NDIS) and Centrelink scam messages
Scammers are pretending to be from Services Australia, Centrelink, myGov or the National Disability Insurance Scheme (NDIS).
FIS retirement information online
We have information online to help you understand retirement.
Who can get West Qld Heavy Rain and Flooding, Mar 2025 - AGDRP
You must meet eligibility rules to get Australian Government Disaster Recovery Payment (AGDRP).
Manage the money you get from your payment
We’ve got tips and tools to help you with budgeting, borrowing and credit, and managing debt.
Check your Income Bank balance
You can check your Income Bank balance online.
How much NSW Ex-Tropical Cyclone Alfred, Mar 2025 - Disaster Recovery Allowance you can get
How much you get depends on your circumstances.
Qld Ex-Tropical Cyclone Alfred, March 2025 - New Zealand Disaster Recovery Allowance
Support for eligible New Zealanders who've lost income as a direct result of Queensland Ex-Tropical Cyclone Alfred that started in March 2025.