Supporting documents Mobility Allowance claim

You’ll need some information to start your claim for Mobility Allowance. Once you’ve submitted your claim, you’ll also need to provide supporting documents.

What you need for your claim

You need the following information to start your claim:

  • proof of identity
  • your residence details
  • approved activities you’re doing
  • your medical details.

Proof of identity

We need a document to show your birth or arrival in Australia. Read more about proving your identity.

Residence details

You may need to tell us your:

  • visa information
  • the date you became an Australian citizen
  • the dates you lived in other countries.

Approved activities you’re doing

We may ask you to provide proof of:

  • your employment, including employer name, number of hours you’re working over a 4 week period and whether the work is ongoing
  • any voluntary work you’re doing
  • job search activities
  • your training or study.

If we ask you for proof of enrolment in study, we’ll need you to give us documents that:

  • are official documents from your education provider
  • have the name of your course
  • have the period you’re enrolled in.

Medical details

You may need to give us a current medical report completed by your treating doctor, including:

  • details of your disability or medical condition
  • how this affects your ability to use public transport.

We’ll let you know if we need any other documents.

When to provide documents

You have 14 days to provide the documents we ask for as part of your claim. If you don’t, we may reject your claim.

If you have any questions, or are having trouble getting the information you can call us on your regular payment line.

How to submit your documents

You can upload documents in your Centrelink online account or the Express Plus Centrelink mobile app. Read more about how to submit your Centrelink documents online.

You can also give them to us by mail, fax, or by visiting a service centre.

Page last updated: 16 February 2024.
QC 65752