How to claim

Complete the following steps to claim Mobility Allowance. Before you start, check if you can get it.

Steps to claim Mobility Allowance


    1. Get ready to claim

    The easiest way to claim is online. You can’t get Mobility Allowance if you have a plan with the National Disability Insurance Scheme (NDIS).

    To claim online, you need a Centrelink online account linked to myGov. If you don’t have a myGov account or a Centrelink online account you’ll need to set them up.

    You may need to prove your identity with us before you start your claim.


    2. Get your documents ready to claim

    You’ll need to give supporting documents as part of your claim. This includes a:


    3. Make your claim

    If you can claim online

    If your Centrelink account is linked to myGov you can apply online.

    To do this:

    1. Sign in to myGov.
    2. Select Make a claim or view claim status, then Make a claim.
    3. Under Disabled, ill or injury select Get started.
    4. Select Apply for Mobility Allowance then follow the prompts to complete your claim.

    Sign in to myGov

    If you can’t claim online

    If you can’t claim online, you can do one of the following:


    4. After you claim

    After you submit your claim online, you’ll get a receipt telling you:

    • your claim was submitted
    • the ID number of your claim.

    We’ll let you know the result of your application. We’ll send a message to your myGov Inbox.

    If you don't get electronic letters, we'll send you a letter in the mail.

    If we need more details we’ll ask you for them.

    If you think we’ve made a mistake you can ask us to review our decision.

Page last updated: 16 February 2024.
QC 43431