Steps to claim Mobility Allowance
1. Get ready to claim
The easiest way to claim is online. You can’t get Mobility Allowance if you have a plan with the National Disability Insurance Scheme (NDIS).
To claim online, you need a Centrelink online account linked to myGov. If you don’t have a myGov account or a Centrelink online account you’ll need to set them up.
You may need to prove your identity with us before you start your claim.
3. Make your claim
If you can claim online
If your Centrelink account is linked to myGov you can apply online.
To do this:
- Sign in to myGov.
- Select Make a claim or view claim status, then Make a claim.
- Under Disabled, ill or injury select Get started.
- Select Apply for Mobility Allowance then follow the prompts to complete your claim.
If you can’t claim online
If you can’t claim online, you can do one of the following:
4. After you claim
After you submit your claim online, you’ll get a receipt telling you:
- your claim was submitted
- the ID number of your claim.
We’ll let you know the result of your application. We’ll send a message to your myGov Inbox.
If you don't get electronic letters, we'll send you a letter in the mail.
If we need more details we’ll ask you for them.
If you think we’ve made a mistake you can ask us to review our decision.
To do your business with us, create a myGov account and link it to Centrelink.