How to claim

Steps to claim Mobility Allowance

1.  

   1. Get ready to claim

   The easiest way to claim is online. You can’t get Mobility Allowance if you have a plan with the National Disability Insurance Scheme (NDIS).

   To claim online, you need a myGov account linked to Centrelink. If you don’t have a myGov account or a Centrelink online account you’ll need to set them up.

   You may need to prove your identity with us before you start your claim.

   If you can’t claim online, you can either:

   • print and complete the Claim for Mobility Allowance form
   • call us on the Disability, carers and sickness line
   • go to a service centre.
2.  

   2. Get your documents ready to claim

   You’ll need to give supporting documents as part of your claim. This includes a:

   • medical report from your doctor to tell us why you can’t use public transport
   • proof of hours you are working or training.
3.  

   3. Make your claim

   1. Sign in to myGov and go to Centrelink.
   2. From your homepage, select Make a claim or view claim status, then Make a claim.
   3. Select Get started in the Disabled, ill or injury category.
   4. Select Apply for Mobility Allowance.
   5. Answer all the questions. Each page has information to help you complete the claim. This includes how to send your supporting documents.
   6. Submit your claim.

   When you're ready:

   Sign in to myGov

4.  

   4. Your claim

   After you submit your claim online, you’ll get a receipt telling you:

   • your claim was submitted
   • the ID number of your claim.

   We’ll let you know the result of your application. We’ll send a message to your myGov Inbox.

   If you don't get electronic letters, we'll send you a letter in the mail.

   If we need more details we’ll ask you for them.

   If you think we’ve made a mistake you can ask us to review our decision.