Help if you don’t have an online account
We have support for organisations that don’t have an online account.
For help managing an employee’s child support deductions, you can either:
- call the Child Support Employer Services team if you’re an employer
- contact us by postal mail or fax if you’re an employer or financial institution.
We may call or send you a notice that you need to reply to. We have more information about how we contact you and what you need to tell us.
Help if you already have an online account
Organisations that have registered for Child Support Business Online Services can use their online account to complete their business and contact us.
For help using your online account, you can:
- find out more about using Child Support Business Online Services
- log in and submit a Technical Enquiry using the Child Support Business Online Services ‘Messages’ section
- call the Child Support Employer Services team.
Session time out
Your session will time out if you don’t submit your update within 2 hours of starting it. You’ll have to log back in if this happens.
This is a security measure to protect your information.