Strategies

The Audit and Risk Committee Charter outlines the functions of the Committee.

Our community specialists connect and support our trusted community partners and mutual customers. The Community Servicing Model shows how we do this.

We’re committed to supporting people affected by family and domestic violence. It affects people in different ways and we each have a role to play in ending it.

Our strategy to prevent, detect and respond to fraud.

Services Australia jointly leads a government taskforce that fights fraud.

The Implementation Plan for Settlement Distribution Scheme explains steps in the robodebt class action settlement.

Our Multicultural Servicing Strategy shows how we’ll meet the needs of multicultural customers now and into the future. It has been extended to 30 June 2027.

We’re committed to implementing Australia’s Disability Strategy to make services more accessible for people with disability.

This strategy and action plan outlines our commitment to reduce and prevent financial abuse through Child Support.

Our Reconciliation Action Plan explains our commitment to work with Aboriginal and Torres Strait Islander peoples and communities to advance reconciliation.

The more we reflect and review decisions made by the Administrative Review Tribunal, the more we can continue to strengthen our decision making.

We’re committed to delivering accessible support to people experiencing complex and unique circumstances.

Our Workplace belonging strategy 2025 to 2029 is our commitment to being an inclusive workplace where diversity is celebrated and everyone feels they belong.

Since 1 July 2024, the Australian Government has provided resolution payments through the Youpla Support Program.