Strategies

We’re committed to supporting people affected by family and domestic violence. It affects people in different ways and we each have a role to play in ending it.

The Implementation Plan for Settlement Distribution Scheme explains steps in the robodebt class action settlement.

Our strategy to prevent, detect and respond to fraud.

Our Multicultural Servicing Strategy sets our direction over the next 3 years. It shows how we’ll meet the needs of multicultural customers now and into the future.

Our Reconciliation Action Plan explains our commitment to work with Aboriginal and Torres Strait Islander peoples and communities to advance reconciliation.

We’re committed to implementing Australia’s Disability Strategy to make services more accessible for people with disability.

Services Australia is a co-lead agency of the government’s taskforce to tackle fraud.

The Audit and Risk Committee Charter outlines the functions of the Committee.

Our Workplace belonging strategy 2025 to 2029 is our commitment to being an inclusive workplace where diversity is celebrated and everyone feels they belong.

Since 1 July 2024, the Australian Government has provided resolution payments through the Youpla Support Program.